Question and answer
What photo should I send? Is there a specific file format?
Any photo in high quality format will do. For orientation, think about a driver's license or passport photo.
Does a logo with two faces or a logo with two objects count as two designs?
Yes
What should I do if the item doesn't look like me?
We will make sure you are satisfied. If you are not satisfied after 2 revisions, our artist will draw each next sketch for an additional fee.
Can I place an urgent order?
It's possible! Please email us if you need a shorter lead time and we will let you know if we can do it.
How many days in advance do you need to place an order?
After placing an order, within 1-2 working days, you will be sent an illustration to your e-mail, which you can correct 2 times free of charge. Production time is not more than 2 working days from the day of coordination and approval of the design with the client. Estimated delivery time within EU countries, about 72/96 hours.
How to store?
The expiration date of "FunCookie" is up to 45 days from the date of production. A temperature of +18 (+/-5) degrees and a relative humidity of no more than 75 percent are suitable for storing this flour product.
After the expiration date, "FunCookie" begins to gradually dry out and turns into a memorable souvenir)
After the expiration date, "FunCookie" begins to gradually dry out and turns into a memorable souvenir)
What is included in "FunCookie"?
The recipe is based on the classic shortcrust pastry. The ingredients are natural. Some types of flavors contain allergenic ingredients! Be careful! Check with operators.
